- 840 Tourmaline Dr Newbury Park, 91320 CA
- +1 (805) 586-9233
FAQs
Frequently Asked Questions
Do you have questions about your medical food plan? Here are answers to the most common questions we receive.
What are medically tailored meals?
Medically tailored meals are fresh, nutritionally designed meals and grocery boxes, created to support specific health conditions, like heart health, diabetes, or kidney disease. They’re built by registered dietitians and delivered to your home.
Who qualifies for this service?
Individuals living in Santa Barbara and SLO County with a qualifying chronic condition who are enrolled in Medi‑Cal may be eligible to receive meals at little to no cost. Medicare eligibility is coming soon.
How often are the meals delivered?
You’ll receive 14 freshly prepared meals delivered two times a week or a fresh grocery box once a week, so you have fresh food throughout the week.
Can my meals be tailored to my preferences or restrictions?
Yes — meals can be adjusted for vegetarian, vegan, allergens, special preferences, and even texture modifications like soft foods.
Is nutrition counseling included?
Yes — your plan includes monthly guidance from a registered dietitian to help personalize your meals, set goals, and support your health journey.
Temperature and Food Safety
If You Receive Medically Tailored Meals
Place your medically tailored meals in the refrigerator immediately after delivery. Keep them refrigerated until you are ready to heat and enjoy them. Follow the use-by date and heating instructions printed on each meal.
If You Are Not Home During Delivery
Whether you receive medically tailored meals, a grocery box, or both, we will send a delivery confirmation by text message and/or email when your delivery has been completed.
If you are not home, please arrange for someone to bring your delivery inside and refrigerate all perishable items promptly.
For your safety:
- On a regular day, discard perishable items that have remained outside for more than 90 minutes after delivery.
- When the outdoor temperature is 90°F or higher, discard perishable items after 60 minutes.
- A shaded delivery location may help protect food quality, but it does not extend these safety limits.
These limits are intentionally cautious; standard federal guidance says perishable food should not remain unrefrigerated for more than two hours, or one hour when temperatures exceed 90°F.
A Note About Warm Weather and Condensation
We maintain a closely controlled cold chain through the point of delivery. Your groceries and meals are transported in specialized refrigerated vans whose temperatures are monitored remotely.
During hot or humid weather, cold produce may develop moisture or condensation when it meets the warmer outside air. This is normal and does not mean that the cold chain was interrupted.
Warm weather can still affect delicate produce after delivery. For example:
- Bananas may develop brown spots more quickly.
- Lettuce and other leafy greens may wilt sooner.
- Berries, herbs and other delicate items may lose quality faster.
Bring your delivery inside as soon as possible. Refrigerate perishable items immediately and gently dry any excess moisture before storing produce. Use the most delicate items first.
Keep Your Grocery Box Fresh
Your grocery box includes fresh produce and pantry staples selected to help you prepare nutritious meals at home. Proper storage helps food stay fresh longer, reduces waste, and protects food quality.
Refrigerate right away
Refrigerate chicken, ground beef, ground turkey, shrimp and eggs immediately. Keep raw meat and seafood separated from produce and ready-to-eat foods. If you will not use the meat or seafood promptly, freeze it.
Leafy greens, broccoli, cauliflower, carrots, celery, green beans, snap peas, asparagus, cucumbers, peppers, zucchini, berries and other delicate produce.
Leave out until ripe
Pears, mangoes, kiwi, nectarines and plums. Once ripe, move them to the refrigerator.
Store in a cool, dry place
Potatoes, sweet potatoes, winter squash, onions and garlic. Keep potatoes separate from onions when possible.
Wash before using
Rinse fruits and vegetables under clean running water. Do not use soap, bleach or household cleaners on food. Keep produce dry during storage unless the instructions below say otherwise. This follows FDA produce-safety guidance.
Storage Guide
Apples
Refrigerate unwashed apples in the produce drawer. Wash under running water before eating or cutting.
Asparagus
Refrigerate with the stem ends wrapped in a damp paper towel, or stand the stems in a small amount of water. Use relatively soon.
Bananas
Keep on the counter. Separate them from other fruit if you want to slow ripening. Refrigerating ripe bananas will darken the peel but preserve the fruit inside longer.
Bell peppers
Keep dry and refrigerated in the produce drawer. Wash immediately before using.
Blueberries
Refrigerate in their original ventilated container. Remove damaged berries and wait to wash the remaining berries until you are ready to eat them.
Broccoli and broccolini
Refrigerate unwashed in a loose or ventilated bag. Use promptly for the best texture and flavor.
Brussels sprouts
Store dry in a bag or covered container in the refrigerator. Remove any damaged outer leaves before cooking.
Butternut squash
Keep whole squash in a cool, dry and dark location. Refrigerate cut squash in a covered container.
Cabbage
Refrigerate the whole head in the produce drawer. Wrap cut cabbage and return it to the refrigerator.
Cantaloupe
Refrigerate after cutting. Before cutting, rinse the outside under running water and scrub it with a clean produce brush. Do not use soap.
Carrots
Remove leafy tops, if present. Refrigerate the carrots in a closed bag or container and wash before using.
Cauliflower
Keep dry and refrigerated in a loose bag or covered container. Store it with the stem facing down to help prevent moisture from collecting on the florets.
Celery
Refrigerate in a bag or covered container. For crisper celery, wrap it loosely in foil or store the stalks in cold water in a covered container.
Cilantro and green onions
Trim the ends and place the stems in a small amount of water. Cover loosely and refrigerate. Change the water when it becomes cloudy.
Corn
Leave the husks on and refrigerate. Corn is best used soon after delivery.
Cucumbers
Keep dry and refrigerated, preferably toward the front of the refrigerator where temperatures are slightly less cold.
Eggplant
Refrigerate in a loose bag and use within a few days. Avoid crushing it under heavier items.
Garlic
Keep whole bulbs in a cool, dry, dark and well-ventilated location. Refrigerate peeled or cut garlic in a covered container.
Green beans and snap peas
Refrigerate unwashed in a bag or covered container. These are among the more perishable vegetables in the box, so plan to use them early.
Kale, spinach and lettuce
Remove damaged leaves and refrigerate the greens dry in a covered container or bag. A dry paper towel can help absorb excess moisture. Wash just before serving.
Kiwi
Leave firm kiwi on the counter to ripen. Once it gives slightly when gently pressed, refrigerate it.
Lemons, oranges and tangerines
They may remain on the counter for a short period, but refrigeration will generally keep them fresh longer.
Mangoes
Ripen firm mangoes at room temperature. Once ripe, refrigerate and use within several days.
Nectarines and plums
Allow firm fruit to ripen on the counter. Transfer it to the refrigerator when it becomes fragrant and gives slightly when pressed.
Onions
Store whole onions in a cool, dark, dry and ventilated location. Keep them away from potatoes. Refrigerate cut onions in a sealed container.
Pears
Ripen on the counter. Check near the stem for slight softness. Once ripe, refrigerate to slow further ripening.
Potatoes
Keep in a cool, dark and ventilated place. Do not store beside onions. Discard potatoes that are extensively green, spoiled or badly shriveled.
Roma and heirloom tomatoes
Keep on the counter until ripe for the best flavor. Refrigerate ripe or cut tomatoes if they will not be used promptly.
Sweet potatoes and yams
Store in a cool, dark, dry location with good airflow. Do not wash until you are ready to cook them.
Zucchini, Mexican squash and yellow squash
Keep dry and refrigerated in a loose bag or container. Use within several days for the best quality.
Pantry Items
Store unopened canned chicken, tuna, beans, tomato sauce, rice, lentils, pasta, oats, cereal, tortillas and shelf-stable soy milk in a cool, dry pantry. After opening, follow the package instructions and refrigerate leftovers in covered containers.